Terms of service

Terms of Service

Last Updated: 15 August 2026

Welcome to Casenea.

These Terms of Service ("Terms") govern your access to and use of the Casenea website, including our products, services, content, features and tools.

By accessing or using our website or placing an order with us, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Casenea

Casenea is an online retail brand offering mobile phone cases and accessories, including phone cases, skins, chargers, charging cables, earphones, headphones, AirPods-style products, power banks and other related products.

Website: casenea.com
Email: caseneaofficial@gmail.com

2. Eligibility and Use of Our Website

By using our website, you confirm that the information you provide is accurate and complete.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website to:

Commit fraud or engage in unlawful activities.
Provide false or misleading information.
Abuse promotional offers or discount codes.
Place fraudulent or unauthorized orders.
Attempt to gain unauthorized access to our website or systems.
Upload or transmit viruses, malware or other harmful code.
Copy, scrape or reproduce our website content without permission.
Interfere with the security or normal operation of our website.
Impersonate another person or business.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices and other information displayed on our website are accurate.

However, actual product colour or appearance may vary slightly due to lighting, photography, manufacturing variations and differences in customers' screens or devices.

Product descriptions and specifications may be updated from time to time.

Casenea reserves the right to discontinue products or change product specifications, prices or availability without prior notice.

Nothing in these Terms limits any rights available to consumers under applicable law.

4. Electronic Products

Casenea may sell electronic products including chargers, cables, earphones, headphones, AirPods-style products, power banks and other electronic accessories.

Customers should use electronic products according to the applicable product instructions and intended use.

Damage caused by misuse, physical damage, liquid exposure, incorrect use, unauthorized modification, improper installation, electrical damage or other customer-caused circumstances may not be eligible for return, refund or replacement.

Where a product is covered by a manufacturer or seller warranty, the applicable warranty terms will apply.

5. Orders

When you place an order on our website, you are submitting a request to purchase the selected products.

An order may be subject to confirmation and availability.

Casenea reserves the right to refuse or cancel an order in reasonable circumstances, including:

Product unavailability.
Incorrect pricing or product information.
Incorrect or incomplete customer information.
Suspected fraud or misuse.
Delivery restrictions.
Technical errors.
Circumstances beyond our reasonable control.

If a prepaid order is cancelled by Casenea, the eligible amount will be refunded through the applicable payment method.

6. Customer Information

When placing an order, you agree to provide accurate and complete information, including where applicable:

Full name
Mobile number
Email address
Billing address
Shipping address
PIN code
Payment information required by our payment provider

You are responsible for ensuring that your delivery information is correct.

Casenea is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, subject to applicable consumer rights.

7. Pricing and Payments

All prices displayed on the Casenea website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotional offers and product availability may change without prior notice.

The price applicable to your purchase will generally be the price displayed at the time the order is placed and confirmed.

Available payment methods may include:

UPI
Debit cards
Credit cards
Net banking
Cash on Delivery
Other payment methods offered at checkout

Payment processing may be handled by third-party payment providers.

Casenea does not require you to provide your complete card, banking or payment credentials to us outside the authorized payment process.

8. Cash on Delivery

Cash on Delivery ("COD") may be available for selected locations and orders.

COD availability may depend on factors including delivery location, order value and other eligibility requirements.

Customers are expected to accept legitimate COD orders placed by them.

Repeated refusal of COD orders or misuse of the COD facility may result in restrictions on future COD availability.

9. Shipping and Delivery

Casenea delivers to locations in India where delivery service is available.

Delivery estimates may vary depending on the destination, courier service, weather, transportation conditions, security restrictions, holidays and other circumstances.

Delivery dates and times provided on the website are estimates unless expressly stated otherwise.

If an order is delayed, customers may contact Casenea at caseneaofficial@gmail.com for assistance.

For detailed information about delivery, please refer to our Shipping & Delivery Policy.

10. Returns, Refunds and Exchanges

Casenea currently provides a 3-day return policy for eligible products.

Customers must contact us within 3 days of receiving their order to request a return.

Returns, refunds and exchanges are subject to our Return & Refund Policy, which forms part of these Terms.

For eligible defective, damaged, incorrect or otherwise qualifying products, Casenea will provide an appropriate resolution in accordance with the applicable policy and law.

Nothing in our Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be excluded.

11. Cancellations

Customers should contact Casenea as soon as possible if they wish to cancel an order.

Cancellation may be possible only before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

For eligible prepaid cancellations, the applicable amount will be refunded through the appropriate payment method.

12. Promotions and Discount Codes

Casenea may offer promotional campaigns, discount codes, bundle offers, free-shipping offers or other promotional benefits.

Each promotion may have its own terms and eligibility requirements.

Unless otherwise stated:

Promotional offers cannot be exchanged for cash.
Some products may be excluded from promotions.
Multiple discount codes may not always be combined.
Promotional offers may have expiry dates.
Casenea reserves the right to modify or end a promotion according to its stated terms.

13. Intellectual Property

All content available on the Casenea website, including:

Casenea name and branding
Logos
Product photographs
Graphics
Website design
Text
Product descriptions
Videos
Original marketing materials

is owned by or licensed to Casenea unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, publish or commercially use Casenea's content without our prior written permission.

Casenea's trademarks, logos, brand names and original designs may not be used without permission.

14. Customer Reviews and Feedback

If you submit a review, testimonial, photograph, video, comment, suggestion or other feedback to Casenea, you confirm that you have the right to provide that content.

You must not submit content that:

Is false or misleading.
Infringes another person's intellectual property rights.
Contains unlawful, abusive, threatening or defamatory material.
Contains malicious software.
Impersonates another person.
Violates another person's privacy.

By voluntarily submitting content to Casenea for publication or promotional purposes, you grant Casenea permission to use, reproduce, display and publish that content for business and marketing purposes, subject to applicable law.

Casenea may remove or decline to publish content that violates these Terms or applicable law.

15. Third-Party Services and Links

Our website may contain links, applications or services provided by third parties, including payment providers, courier services, analytics services or other technology providers.

Third-party services are subject to their own terms and policies.

Casenea is not responsible for the content, policies or practices of third-party websites or services that we do not control.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

We collect and use personal information such as your name, contact information, delivery address and order information as necessary to process orders, provide customer support, operate our website and fulfill other legitimate business purposes.

We may use third-party service providers to process information and provide our services.

For more information, please review our Privacy Policy.

17. Errors and Inaccuracies

There may occasionally be errors or inaccuracies on our website relating to product descriptions, prices, discounts, availability, shipping charges or other information.

Casenea reserves the right to correct such errors and update information.

If an obvious error materially affects an order, we may contact the customer to correct the issue or cancel the affected order and provide an applicable refund.

18. Website Availability

We aim to keep the Casenea website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure or error-free.

Temporary interruptions may occur because of maintenance, technical problems, network issues or circumstances beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, Casenea will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, technical failures, network interruptions, natural events, government restrictions or other force majeure events.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable Indian law.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, fraud, intentional misuse of the Services, or violation of these Terms or another person's rights.

Nothing in this section limits rights or protections available to consumers under applicable law.

21. Termination

Casenea may suspend or restrict access to the website where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity or serious violation of these Terms.

Any rights or obligations that are intended by their nature to continue after termination will continue to apply.

22. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

23. Changes to These Terms

Casenea may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

24. Governing Law

These Terms shall be governed by the laws of India.

Any dispute shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction under applicable Indian law.

Nothing in this section limits any consumer's right to approach a consumer commission or other authority having jurisdiction under applicable law.

25. Grievance Redressal

Casenea maintains a customer grievance mechanism for complaints and concerns relating to purchases and our Services.

Grievance Officer: Casenea Customer Support / Grievance Officer
Email: caseneaofficial@gmail.com
Address: Arwani, Bijbehara, Anantnag, Jammu & Kashmir – 192124, India

Customers may contact us with their order number, registered mobile number and details of their complaint.

We will make reasonable efforts to review and resolve complaints in accordance with applicable law.