Return & Refund Policy

Last Updated: 15 August 2026

At Casenea, we want you to receive your products in good condition and as described on our website. If you receive a defective, damaged, incorrect, or otherwise eligible product, you may request a return in accordance with this policy.

1. 3-Day Return Policy

We offer a 3-day return policy, which means you have 3 days from the date you receive your order to contact us and request a return.

Return requests made after 3 days from delivery may not be accepted.

To be eligible for a return, the product must generally:

• Be in the same condition in which you received it.

• Be unused and free from customer-caused damage.

• Include the original packaging and accessories, where applicable.

• Include your order number or proof of purchase.

• Not have been modified, repaired, opened, or tampered with by the customer, where applicable.

Certain products may have additional eligibility requirements depending on their nature.

2. Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive:

• A damaged product

• A defective product

• The wrong product

• A missing item

• A product that is materially different from what you ordered

please contact us within 3 days of delivery.

We may ask you to provide photographs, videos, packaging images, or an unboxing video so that we can evaluate the issue.

After reviewing the issue, Casenea may provide an appropriate resolution, which may include a replacement, exchange, repair where applicable, or refund.

3. Electronics & Mobile Accessories

For electronic products such as chargers, earphones, headphones, AirPods-style products, power banks, cables and other electronic accessories, the product must be returned in its original condition and with all accessories and packaging supplied with the order.

Products damaged because of misuse, physical damage, liquid exposure, improper use, unauthorized modification, or normal wear and tear may not qualify for a return or refund.

Where a product has a manufacturer warranty, warranty claims may be handled according to the applicable warranty terms.

4. Phone Cases, Skins & Other Accessories

Phone cases, skins and similar accessories must be returned unused and in saleable condition.

Products that have been installed, cut, peeled, modified, scratched, damaged, or otherwise used may not be eligible for return unless the issue is due to a manufacturing defect or an incorrect product being supplied by Casenea.

5. How to Request a Return

To request a return, contact us at:

Email: caseneaofficial@gmail.com

Please include:

• Your order number

• Name used for the order

• Registered mobile number

• Product name

• Reason for the return

• Clear photographs/videos where applicable

Do not send a product back without contacting us first.

If your return is approved, we will provide instructions for sending the product back.

6. Return Address

Approved returns should be sent only after receiving return instructions from Casenea.

Casenea
Arwani, Bijbehara
Anantnag, Jammu & Kashmir – 192124
India

7. Return Shipping

If the return is due to a wrong, damaged, or defective product supplied by Casenea, Casenea may arrange or cover the applicable return shipping cost.

For other approved returns, return shipping costs may be the customer's responsibility.

Return shipping arrangements may vary depending on the product and circumstances of the return.

8. Non-Returnable Situations

A return may not be accepted if:

• The 3-day return period has expired.

• The product has been used or damaged by the customer.

• The product has been modified, opened, repaired, or tampered with by the customer, where applicable.

• The product is missing essential accessories or packaging.

• Damage has resulted from improper use, accidental damage, liquid exposure, or negligence.

• The product has been intentionally damaged or misused.

• The issue is caused by normal wear and tear.

This does not affect any consumer rights available to you under applicable law.

9. Exchanges & Replacements

Where appropriate, Casenea may offer an exchange or replacement for an eligible product.

Replacement is subject to product availability.

If the same product is unavailable, Casenea may offer an alternative resolution, such as another product of appropriate value or a refund, as applicable.

10. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the eligible refund will be processed through the applicable payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on your bank, payment gateway, card issuer, or other payment provider.

For Cash on Delivery orders, the refund process may require additional information from the customer to complete the refund.

11. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order and before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible prepaid order is successfully cancelled before dispatch, the applicable amount will be refunded.

12. Contact Us

For return, replacement or refund questions, please contact us:

Casenea
Email: caseneaofficial@gmail.com
Return Address: Arwani, Bijbehara, Anantnag, Jammu & Kashmir – 192124, India
Website: casenea.com

Please include your order number whenever contacting us about an order.